Privacy policy

Definitions and interpretation

In this policy, the following terms shall have the following meanings:
 
“Account” means an account required to access and/or use certain areas and features of our site;
 
“Cookie” means a small text file placed on your computer or device by our site when you visit certain parts of our site and/ or when you use certain features of our site. Details of the cookies used by our site are set out below;
 
“Cookie law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
 
“Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our site. These definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
 
“We/Us/Our” means Hardwoods Group Limited, a limited company registered in England under company number 11332248, whose trading address is Benjamin House, Dutton Green, Little Stanney, Chester, CH2 4SA

Information about us

vestraoak.com (“our site”) is owned and operated by Hardwoods Group Limited, a limited company registered in England under company number 11332248, whose main trading address is Benjamin House, Dutton Green, Little Stanney, Chester CH2 4SA.

What does this policy cover?

This privacy policy applies only to your use of our site. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Your rights

As a data subject, you have the following rights under the GDPR, which this policy and our use of personal data have been designed to uphold:

– The right to be informed about our collection and use of personal data;

– The right of access to the personal data we hold about you (see section 12);

– The right to rectification if any personal data we hold about you is inaccurate or incomplete;

– The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, but if you would like us to delete it sooner, please contact us);

– The right to restrict (i.e. prevent) the processing of your personal data;

– The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

– The right to object to us using your personal data for particular purposes; and

– Rights with respect to automated decision making and profiling.
 
If you have any cause for complaint about our use of your personal data, please contact us and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
 
For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

What data do we collect?

Depending upon your use of our site, we may collect some or all of the following personal and non-personal data:

– Email address;

– First name;

– Last name;

– Company;

– Street address;

– City;

– County;

– Postcode;

– Phone number;

– The type of enquiry your making, including special requirements;

– The information you provide relating to your enquiry;

– IP address;

– Web browser type and version;

– Operating system;

– A list of URLs starting with a referring site, your activity on our site, and the site you exit to;